Legal

Refund & Cancellation Policy

Last updated: July 21, 2026

At ALMOHSIN DEV LTD, we aim for complete client satisfaction. This policy explains how refunds and cancellations work for our custom development services and subscription products. All payments are handled through secure third-party payment processors; refunds, where applicable, are issued back to the original payment method.

1. Custom Development Projects(Web, Mobile, Software)

Cancellation by the client

  • You may cancel a project at any time by written notice (email or WhatsApp).
  • If cancellation occurs before any work has started, the advance payment is refundable minus any payment-processing fees already incurred.
  • If cancellation occurs after work has started, payment is due for all work completed up to the cancellation date. The remaining unused portion of any advance, if any, will be refunded.
  • Completed milestones that have been delivered and approved are non-refundable.

Refunds for defects

If a delivered milestone contains defects, we will fix them free of charge within the agreed review/warranty period stated in the project proposal. Refunds are considered only if we are unable to fix a reported defect after reasonable attempts.

2. SaaS Subscriptions

  • You may cancel your subscription at any time from your account dashboard or by contacting us.
  • Cancellation stops future billing; your access continues until the end of the current billing period.
  • Monthly plans: fees for the current month are non-refundable once the billing cycle has started.
  • Annual plans: if you cancel within 7 days of the initial purchase, you may request a full refund. After 7 days, the unused full months remaining on the plan may be refunded on a pro-rata basis at our discretion.
  • Free trials, where offered, can be cancelled any time before the trial ends without any charge.

3. Digital Products & One-Time Services

Because digital products (such as templates, themes, or licenses) are delivered instantly and cannot be returned, they are non-refundable once delivered, except where the product is faulty and we cannot provide a working replacement.

4. Duplicate or Erroneous Charges

If you are charged twice for the same order, or charged an incorrect amount, contact us with the transaction reference and we will refund the difference or duplicate amount in full.

5. How to Request a Refund or Cancellation

Send your request with your name, invoice/transaction reference, and reason to:

ALMOHSIN DEV LTD

Email: mohsinasif432@gmail.com

Phone / WhatsApp: +44 7462235364

We acknowledge requests within 2 business days.

6. Refund Processing Time

Approved refunds are initiated within 5–7 business days. The time for the amount to appear in your account depends on your bank or payment provider and may take an additional 5–10 business days.

7. Changes to This Policy

We may update this policy from time to time. The latest version will always be available on this page.

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